Although it’s your audio quality that’s affected, it could be related to something else such as the audio streaming service you are using, or your network performance at this time.
Here are some troubleshooting steps to help:
1) Check to see if the issue happens with another audio source. For example – if you were playing audio via Airplay, try playing the same track through Spotify, Apple Music, or Amazon Music.
2) Check to see if the issue happens with another audio device. Try and play the same music directly on your phone or another speaker-enabled device if you have one.
3) If the issues persist, try power cycling your main router. After performing a power cycle your network connection should be refreshed.
Should you still be experiencing a problem please contact us and we will help investigate your problem with you.
------------
If you need any further assistance, please call us on 01952 984 244 (Monday - Friday 08:00-18:00) or email us at help@zuma.ai