Troubleshooting

Zuma LED Status

• Zuma LED Status Indicators

Audio

• I'm experiencing poor audio quality
• Audio playback is cutting out/stuttering
• Music is playing but I have no sound from my Zuma speakers

Lighting

• Circadian lighting seems to be out of sync with my location lighting settings?
• My lights were off and have randomly turned on
• What are the LED lighting specifications?
• One of my Zumas has a different brightness to others
• My lights are off, but the brightness slider has them as on
• I'm unable to control my lights using the Zuma app

Networking

• How do I change my Wi-Fi details?
• I recently changed my router
• Network name not showing up?
• Working with Wi-Fi repeaters and extenders
• Working with different network types
• My Zumas keep dropping off the network

Amazon Alexa

• My Alexa Skill is not Working Correctly

Advanced

• Setup Troubleshooting
• Factory Resetting a Zuma
• How do I perform a Hardware based Factory Reset?
• Can I perform a Software based Factory Reset of an area?
• Can I perform a Software based Factory Reset of an individual Zuma?
• How do I check for the latest versions of Firmware?

See all 8 articles