Performing a Hardware-based Factory Reset Of an individual Zuma
1) Remove the magnetic bezel from the Zuma device.
2) Locate the reset pinhole (located to the left of the status LED indicator).
3) Using a pin, or paperclip, press the reset button until the blue LED comes on, and then remove the pin.
Your Zuma will now perform a factory reset. The reset will take approximately 2 minutes. Once reset, your Zuma Status LED will enter a flashing purple state.
You can now add or configure this reset Zuma from within the main settings area.
Performing a Software-based Factory Reset of an individual Zuma
1) Open the Zuma app and tap on the area you would like to reset.
2) Tap on the settings icon in the top right-hand corner.
3) Tap on the Zuma you would like to reset.
4) Select the Reset button from the Factory Reset option.
During this reset process, your Zuma Status LED will show a solid blue light. The reset will take approximately 2 minutes. Once reset, your Zuma Status LED will enter a flashing purple state.
You can now add or configure this reset Zuma from within the main settings area.
Performing a Software-based Factory Reset of an area
1) Open the Zuma app and tap on the area you would like to reset.
2) Tap on the settings icon in the top right-hand corner.
3) Select the Reset button from the Factory Reset option.
During this reset process, your Zuma Status LED will show a solid blue light. The reset will take approximately 2 minutes. Once reset, your Zuma Status LED will enter a flashing purple state.
You can now add or configure this reset Zuma from within the main settings area.
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If you need any further assistance, please call us on 01952 984 244 (Monday - Friday 08:00-18:00) or email us at help@zuma.ai