You can do this by following the steps below:
1) Remove the magnetic bezel from the Zuma device.
2) Locate the reset pinhole (located to the left of the status LED indicator).
3) Using a pin, or paperclip, press on the reset button until the blue LED comes on, and then remove the pin.
Your Zuma will now perform a factory reset. The reset will take approximately 2 minutes. Once reset, your Zuma Status LED will enter a flashing purple/green state.
You can now add or configure this reset Zuma from within the main settings area.
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If you need any further assistance, please call us on 01952 984 244 (Monday - Friday 08:00-18:00) or email us at help@zuma.ai